Terms and Conditions

Tay Sports Therapy – Terms and Conditions

Last Updated: 03/04/2026

These Terms and Conditions govern your use of the services provided by Tay Sports Therapy. By booking an appointment or engaging with our services, you agree to comply with these terms.

1. Definitions

• Patient: Any individual or entity engaging the services of Tay Sports Therapy.

• Tay Sports Therapy: Refers to the business, staff, and representatives delivering sports therapy and related services.

• Services: Refers to all services offered, including, sports and soft tissue therapy, injury assessment, rehabilitation programs, and coaching.

2. Scope of Services

• Tay Sports Therapy provides sports therapy, injury prevention, rehabilitation, and related services. Services may include consultations, physical assessments, treatment sessions, and ongoing support.

3. Booking and Appointments

• All appointments must be scheduled in advance and are subject to availability.

• Appointment confirmation will be sent via email or SMS once the booking is finalised.

• Please arrive on time. Late arrivals may result in a shortened session without a reduction in fee.

4. Cancellation and Rescheduling Policy

• Cancellation: Patients may cancel or reschedule appointments up to 24 hours before the scheduled time without penalty.

• Late Cancellation: Cancellations within 24 hours of the appointment time may incur a cancellation fee of up to 50% of the service cost.

• No Show: Failure to attend without notification may result in a charge for the full session fee.

5. Payment Terms

• Payment is due at the time of service unless other arrangements are agreed upon in advance.

• Accepted payment methods include cash, card and bank transfer.

• Packages or prepaid sessions must be used within the validity period outlined at purchase. Refunds on unused packages are not typically provided.

6. Health and Medical Information

• Patients must provide complete and accurate health information. Tay Sports Therapy relies on this information to deliver safe and effective services.

• Any changes to the patient’s medical condition must be communicated prior to each session.

• Tay Sports Therapy reserves the right to refuse treatment if it is deemed unsafe or if the necessary medical information is not provided.

7. Liability Waiver

• By engaging in Tay Sports Therapy services, patients acknowledge that physical activities may carry inherent risks.

• Tay Sports Therapy and its staff are not liable for any injuries or health issues arising from participation in activities, except where gross negligence or misconduct has occurred.

• Patients assume full responsibility for consulting with their healthcare provider regarding participation in therapy sessions if they have a medical condition or concern.

8. Privacy and Confidentiality

• All patient information is treated as confidential and will only be used for the purpose of providing services.

• Tay Sports Therapy adheres to data protection laws and does not share patient information with third parties without prior consent, except where required by law.

9. Minors

• Patients under 18 must be accompanied by a parent or guardian during consultations and sessions, who must also consent to these Terms and Conditions.

10. Code of Conduct

• Patients are expected to behave respectfully toward Tay Sports Therapy staff and fellow clients.

• Any inappropriate behavior may result in termination of services.

11. Intellectual Property

• All content provided by Tay Sports Therapy, including written materials, exercise plans, and training videos, is protected by copyright.

• Patients may not reproduce, share, or distribute Tay Sports Therapy materials without prior written consent.

12. Changes to Terms and Conditions

• Tay Sports Therapy reserves the right to update or modify these Terms and Conditions at any time. Notice of changes will be provided on our website or through direct communication.

13. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of Scotland, UK. Any disputes will be subject to the exclusive jurisdiction of the courts of Scotland, UK.

For questions or clarification regarding these Terms and Conditions, please contact:

Angela @ Tay Sports Therapy

Tay Sports Therapy – Privacy Policy

Last Updated: 03/04/2026

1. Introduction

Tay Sports Therapy is committed to protecting your personal data and respecting your privacy. This policy explains how your information is collected, used, and stored in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following information:

Personal Details

  • Name
  • Date of birth
  • Address
  • Email address
  • Phone number

Health Information (Special Category Data)

  • Medical history
  • Injury details
  • Treatment notes
  • Lifestyle factors relevant to your care

Appointment and Payment Information

  • Booking history
  • Payment records (no full card details stored)

3. How Your Data Is Collected

Your data may be collected when you:

  • Complete an intake or consultation form
  • Book an appointment
  • Communicate via email, phone, or social media
  • Receive treatment

4. How We Use Your Information

We use your data to:

  • Provide safe and effective treatment
  • Maintain accurate clinical records
  • Communicate with you about appointments and care
  • Process payments
  • Meet legal and regulatory obligations

5. Software and Third-Party Processors

We use secure third-party systems to manage your data:

  • Cliniko practice management software – for appointment booking, client records, and communication
  • Heidi health documentation software – for clinical note-taking and documentation support
  • Physitrack rehabilitation software – for exercise prescription and rehabilitation programmes

These providers are GDPR-compliant and only process your data on our behalf. Your data may be stored securely on servers located within the UK or internationally where appropriate safeguards are in place.

6. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you provide health information
  • Contract – to deliver treatment services
  • Legal obligation – for record-keeping and insurance purposes
  • Legitimate interests – to operate and improve our services

7. Data Sharing

Your information will not be shared with third parties without your consent, except:

  • When required by law
  • Where necessary for your care (e.g. GP referral, with your permission)
  • For insurance or legal claims

8. Data Storage and Retention

  • Your records are stored securely in encrypted systems
  • We retain records for 7 years after your last appointment (or longer where legally required)
  • Data is securely deleted when no longer necessary

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, please contact us at: [Insert Email]

10. Data Security

We take appropriate measures to protect your data, including:

  • Secure, password-protected systems
  • Encrypted software platforms
  • Limited access to authorised personnel only

11. Complaints

If you have concerns about how your data is handled, you can contact:

Information Commissioner’s Office
Website: https://www.ico.org.uk

12. Changes to This Policy

This policy may be updated occasionally. The latest version will always be available upon request or on our website.

13. Contact

If you have any questions about this privacy policy or your data:

Angela @ Tay Sports Therapy

Expert Care For Your Recovery, Performance And Wellbeing